Frequently Asked Questions
General Questions
1. What is Crystal Remit?
Crystal Remit is a licensed online money transfer service based in Australia. We make it simple, safe, and affordable to send money across East Africa, Southeast and Middle East Asia, Europe, and North America.
2. Who can use Crystal Remit?
Our service is available to customers across East Africa, Southeast and Middle East Asia, Europe, and North America. who want to send money abroad to family, friends, or businesses.
Account & Registration
3. How do I create an account?
Sign up on our website or mobile app using your email address and a secure password. You’ll then complete a quick identity verification to keep your account safe.
4. Why do I need to verify my identity?
As a financial service regulated by AUSTRAC and ASIC, we’re required to verify your identity. This protects you and ensures your transfers are secure and compliant.
5. How can I delete my account?
If you’d like to permanently close your Crystal Remit account, please visit our [Delete Account Page].
⚠️ Please make sure all pending transfers are completed or cancelled before requesting account deletion.
Transfers & Delivery
6. How long does a transfer take?
Most transfers are completed within minutes. In some cases — such as bank deposits — it may take longer depending on the destination country and local banking hours.
7. What delivery methods can my recipient use?
We currently support:
Mobile Wallet – instant transfer to registered accounts.
Cash Pickup – collection at partner locations.
Bank Account – direct deposits into recipient bank accounts.
8. How do I track my transfer?
You’ll receive real-time updates on your transfer status via your Crystal Remit account. Notifications are sent at each stage until the funds are delivered.
Fees & Rates
9. How much does it cost to send money?
Crystal Remit charges low, transparent fees. You’ll always see the exact fee and exchange rate upfront before confirming your transfer.
10. What exchange rate do you use?
We use competitive, real-time rates to ensure you get the best value for your money.
Security & Support
11. Is my money safe with Crystal Remit?
Yes. We are regulated by AUSTRAC and ASIC, and we use bank-level encryption, fraud monitoring, and secure verification processes to protect every transaction.
12. What should I do if I have an issue with a transfer?
If you experience any problems, contact our support team immediately at info@crystalremit.com or call 1300 281 172. Our team is available 24/7 to assist you.
Join UsToday
Crystal Remit is more than a money transfer company — it’s a bridge that connects people, families, and communities worldwide. Open your account today and experience The Power of Seamless Transfer.